Shipping Policy

MADE TO ORDER

Made to Order items take 4-6 weeks to deliver, though it’s often quicker when we have the fabric in stock.

READY TO WEAR

Ready to Wear items are drawn from stock, dispatched within 48 hours and sent via UPS.

SHIPPING

We ship with UPS and shipping rates will be automatically calculated at checkout, dependent on the shipping country specified. 

Once shipped, you will receive an email confirming dispatch of your order. This email will contain a tracking number, which can be used to identify the location and delivery time of your parcel. 

DELIVERY ADDRESS

When placing your order, please ensure all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.

Please note we cannot ship to PO boxes or forwarding addresses.

LANDED COSTS, TAXES AND DUTIES

Customs Duty is dependent upon the commodity code assigned to an item. A commodity code is dependent on the type of item and its composition. Customs Duty is charged as a percentage of the total value of the goods.

VAT/GST is a government sales tax, which differs from country to country. It is charged on the supply of goods and will be calculated as a percentage of your total order value, including shipping and insurance costs as stated on your invoice.

All orders dispatched to addresses within the UK (excluding the Channel Islands) will be charged inclusive of UK VAT.

All orders dispatched to addresses outside the UK will be liable for import duty and/or local taxes for which you will be responsible for paying prior to or at the time of delivery. Following dispatch of your order UPS will contact you by email, advising you of any charges to be paid.

AnnaMasonLondon.com is not responsible for any customs or duty charges outside the UK, or for any delays caused during the clearance process.

FREE SHIPPING

From time to time, AnnaMasonLondon.com will run free shipping promotions. To be notified of these and other promotions sign up to our newsletter. Free shipping promotions will be applied to your order on the payment page once the valid promotional code is entered.